Online Support & User Manuals

Johnson Health Tech offers an industry leading, efficient and cost effective service solution to effectively maintain your equipment, while offering high quality technical support, if and when required. Our dedicated team is committed to providing professional and responsive technical support to maintain your investment.

The Johnson Health Tech Online Web Support is available to:

  • Lodge a product support issue
  • Lodge a product service request

For other inquiries, see the Contact Us page or email service@jhta.com.au.

In lieu of contacting a service tech, you can get information on our products by viewing our user manuals. Click on the Manuals button to see a listing by brand.

Consumer Support

AU Commercial Support

NZ Commercial Support

Manuals

Online Support Help

How to use the Johnson Health Tech Online Web Support System

Step 1: Locate your product serial number. Click here for serial number location diagram.

Step 2: Select the appropriate Consumer or Commercial Support button above and fill in the details. This information allows us to promptly assess your request. Please enter as much information as possible to assist us in processing your request promptly.

Step 3: Submit form.

Step 4: Print form for your records.

Step 5: A Web reference number will be issued by email to confirm your request.

Step 6: You will receive a second email with your Job Reference Number, which indicates your job is being processed by one of our support team members. File this and other communications with the submission form for ease of tracking.

CONSUMERS PLEASE NOTE:

If you have not received your Job Reference Number within two working days, please email service@jhta.com.au and quote your WEB Reference Number.

GENERAL NOTES:

The more detailed information you provide, the quicker we can respond to your request.

One support request per serial number.

If you wish to get an update on the progress of your job and you have already logged a support request, then please email service@jhta.com.au - please do not log another support request.